Customer Service Specialist

D&M Leasing isseekinga friendly, organized, and service-driven Customer Service Specialist& Administrative Assistant to join our Fort Worth team. This role blends customer service excellence, front desk reception, and administrative support , serving as the first point of contact for visitors, callers, and internal team members.

You’llplay a key role in creating a welcoming office environment while supporting daily operations andmaintaininga high levelof customer service.

• Serve as a knowledgeable primary point of contact for customers via phone, email, and in person
• Respond to customer inquiries, and concerns with professionalism and efficiency
• Set up rental car reservations and document entry
• Provide accurate, consistent information regarding products, services, policies, and procedures
• Resolve routine and moderately complex customer issues independently, escalating when appropriate
• Accurately document customer interactions, resolutions, and follow-up actions in internal systems
• Maintain up-to-date customer records
• Maintain a calm, professional demeanor when handling sensitive or time-critical situations
• Protect confidential customer and company information in compliance with company policies

• Distribute inner office mail, packages, deliveries, create Fed Ex
• Manage front office and breakroom supplies, inventory, and printer stations, and vendor services
• Work collaboratively with internal departments to resolve customer issues and meet service goals
• Support team operations during peak volume periods and special initiatives
• Provide clerical and administrative support to various departments
• Coordinate internal milestone anniversary acknowledgements and recognitions. Submit monthly announcements such as birthdays, anniversaries, and new hires and holidays
• Maintain confidentiality and professionalism in all interactions

• 2+ years of experience in customer service, orsimilar administrative role
• Proficiency with Excel is required
• Strong verbal and written communication skills, problem-solving, and organizational skills
• Ability to manage multiple priorities with minimal supervision
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional appearance with a dependable and positive work ethic
• A service-oriented mindset with attention to detail
• High school diploma or GED required
• Valid driver’s license with a clean driving record

• Experience supporting executives or multiple departments
• Background in a fast-paced office with a high level of customer service environment
• Proven success in managing multiple priorities and supporting a dynamic team

At D&M Leasing , we pride ourselves on a supportive, professional, and fun work environment.

You’lljoin a collaborative team that values customer service, teamwork, and a strong company culture—over 50years in the making .

Pay Range: $18–$21/hour, based on experience