Senior Regulatory Complaints Specialist
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-23
Listing for:
OhioX
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Upstart is seeking a Senior Complaints Specialist to investigate and resolve escalated and regulated customer complaints within a digital-first, remote environment. You’ll apply regulatory knowledge and sound judgment to determine outcomes, identify recurring issues, and help improve processes and risk controls across teams.
The role emphasizes collaboration with Operations, Legal, Compliance, and Risk to enhance customer experience while adhering to CFPB and other regulatory standards.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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