Customer Care Representative

Job Title:

Customer Service Representative – Call Center

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility.

We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Do you enjoy helping people and solving problems in a fast-paced environment? TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.

Your day will be filled with customer interactions—responding to incoming calls and emails, helping customers with everything from opening accounts to understanding our products and services. You’ll work alongside a supportive team that values great service and clear communication. Saturday shifts are part of the schedule, but we keep it short and focused (just a few hours in the morning!).

• Answer incoming calls and emails with professionalism and empathy
• Listen carefully to customer concerns and provide helpful solutions
• Support customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of any unusual or recurring issues
• Ensure compliance with all bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)

• High school diploma or equivalent
• 1–2 years of call center experience preferred
• Banking experience is a plus, but not required
• Strong communication and active listening skills
• Comfortable working on the phone for extended periods
• Positive attitude and a team-first mindset
• Ability to stay calm under pressure and manage multiple tasks
• Basic computer skills and ability to learn new systems quickly

• We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

We’re excited to meet you!

TBK Bank, SSB is a Texas-state savings bank headquartered in Dallas, Texas. We offer commercial and consumer banking products focused on meeting client needs in Texas, Colorado, Kansas, New Mexico, Iowa and Illinois. We also serve a national client base with factoring, equipment lending and asset based lending through Triumph’s Equipment Division, discount factoring through Triumph’s Factoring Division, insurance through Triumph’s Insurance Division, Inc.,

and carrier and vendor payment solutions through Triumph Pay.

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.

Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph.

Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper.

We commit ourselves to:

• Transparency
• Respect
• Investing for the future
• Unique is good
• Mission is more than the money
• People make the difference
• Humility

At TBK Bank, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors.

Our philanthropic vision is focused in four areas:

• Training future leaders
• Establishing viable communities
• Giving people a second chance
• Serving the less fortunate

We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.