Customer Support Team Lead — AI-Driven Care Impact
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-28
Listing for:
RLDatix
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
RLDatix is seeking a North America-based Customer Support Team Lead to guide our analysts and manage customer cases from intake to resolution. You will coach the team, ensure high-quality documentation, and drive improvements across escalation decisions and knowledge sharing.
You’ll collaborate with cross-functional partners, monitor performance metrics, and promote adoption of AI-enabled workflows to deliver a best-in-class support experience for healthcare customers across the region.
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