VP of Collections & Customer Service Excellence
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-28
Listing for:
Eastern Funding
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Beacon Bank seeks a seasoned VP, Collections & Customer Service to lead delinquency management, customer service quality, and performance reporting. You’ll partner with the COO and Team Leaders to drive process improvements and staff development in a fast-paced environment.
The role requires strong leadership, analytical acumen, and experience with CRM and contact-center tech to meet service levels and strategic goals.
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