Passenger Service Lead - Train Teams & Elevate Service
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-29
Listing for:
Atlantic City International
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Airport Operations & Services
Job Description & How to Apply Below
Atlantic City International in West Palm Beach, FL is seeking a Lead Customer Service Agent to oversee airline product, train and guide Customer Service Agents, and ensure safety, quality and regulatory compliance.
The role requires aviation experience, the ability to work nights, weekends and holidays, and readiness to handle varying schedules and shift rotations. You will prepare reports, handle escalations, and coordinate with TSA/FAA requirements while maintaining a customer-first approach.
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