Customer Success Manager; Outbound) Part-Time

We are looking for a Customer Success Manager (Outbound) to join a healthcare-focused company that provides innovative solutions and products designed to support healthcare professionals and emergency responders.

This role is ideal for someone with a nursing, emergency room, or ambulance background who is naturally warm, empathetic, and passionate about helping people. The successful candidate should have a pleasing personality, a positive attitude, and the ability to make customers feel valued and appreciated.

As a Customer Success Manager, you will proactively connect with customers, build meaningful relationships, and ensure they feel supported and valued throughout their experience with the company.

• Make outbound calls to customers to check in and build strong relationships.
• Ensure customers feel valued, appreciated, and well-supported.
• Develop positive and professional relationships with customers.
• Listen to customer feedback and concerns and respond with empathy and care.
• Help maintain customer satisfaction and engagement.
• Follow up with customers as needed to ensure a positive experience.
• Represent the company with professionalism, kindness, and a customer-first attitude.

• Nursing background or experience in an emergency room or ambulance setting is required.
• Excellent verbal communication and interpersonal skills.
• Warm, friendly, and pleasing personality.
• Empathetic, patient, and genuinely enjoys helping people.
• Strong work ethic and positive attitude.
• Comfortable making outbound calls and speaking with customers.
• Previous customer service, patient care, or customer success experience is an advantage.
• Reliable and able to commit to 20 hours per week.

Part-Time: 20 hours per week

• Monday: 7:00 AM - 12:00 PM ET
• Tuesday: 12:00 PM - 5:00 PM ET
• Thursday: 10:00 AM - 3:00 PM ET
• Friday: 1:00 PM - 6:00 PM ET

The schedule is designed to initially focus on East Coast accounts, with progression to West Coast accounts as needed.

• Computer Processor:
  Intel 8th generation or newer/AMD Ryzen 2000 series or newer.
• Computer Memory/RAM:
  At least 16 GB for both primary and backup computers.
• Computer OS:
  Windows 11 and future enterprise operating systems.
• Storage: 500 GB SSD.
• Licensed MS Office and an extra monitor.
• Internet speed must be running on a 20+ Mbps wired plan (at least 10 Mbps for backup connection).

Open communication and dedication is our key to driving success for your business — wherever you are in the world.

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