More jobs:
FinTech Customer Support Champion
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-30
Listing for:
Triwill Group
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Mercury is expanding its Customer Support team to help startups and fintech users. You’ll respond to inquiries by chat, email, and phone, resolving issues and guiding users through the product.
The role emphasizes empathy, clear communication, and finding efficient solutions in a fast-moving fintech environment. Responsibilities include handling account requests, disputes, and payments, building self-serve content, and collaborating with engineering and banking partners to improve processes.
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