Member Service Representative

Join Our Team as a Full-Time Member Service Rep

Location: State Street Branch - Saginaw, MI

Schedule: 40 hours/week (Monday through Saturday)

Are you energized by helping others? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got,
every day and everywhere
, then Jolt Credit Union wants to meet you!

At Jolt Credit Union
, we're more than just a financial institution – we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger.

• 4 Competitive Medical Plan Options
• Dental and Vision Insurance
• 401(k) with Employer Match
• Flexible Spending Account(s)
• Employee Assistance Program
• Employee Wellness Program with Quarterly Bonus Incentives
• Training, Growth Opportunities, and a Supportive Team Culture
• Paid Time Off

As a Full-Time Teller (Member Service Rep), you'll be the face of Jolt for our members – greeting them with a smile, helping them navigate financial transactions, and recommending products that improve their financial well-being.

Your schedule will be Monday - Friday, including some Saturdays from 8:30am-12:30pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment.

• Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
• Credit union product promotion and recommendations
• Verifying cash in drawer at beginning and end of day
• Processing deposits, loan payments, VISA payments, and other types of payments
• Disbursing account withdrawals and cashing checks
• Process other teller transactions relative to accounts, credit cards, loans, etc.
• Issuing Cashier's checks
• Cashing U.S. Savings Bonds
• Responding to member inquiries (interest rates, account balances, etc.)
• Assisting with balancing branch, vault, ATM, etc.
• Assist members with online & mobile banking.
• Protecting the credit union from fraud.

• Prior experience in customer service is a must (cash handling, teller, or sales experience preferred)
• Strong communication skills, both verbal and written
• High attention to detail and a knack for accuracy
• Confidence, patience, and a positive attitude
• Ability to occasionally lift up to 50 lbs and stay on your feet during shifts
• A passion for helping others and being part of a team

• Energetic
• Motivated
• Empathetic
• Committed to community service

If that sounds like you, you'll feel right at home here.

We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives
, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay.