Provider Support & Escalations Specialist; On-site LV
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-01
Listing for:
Westlake Services, LLC
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Location: Northern
Covered Holdings' Provider Support Team in Las Vegas, NV is seeking a motivated individual to help applicants and merchants with the application and technical inquiries on-site. You will collaborate with multiple departments and providers to resolve complex issues and ensure timely, accurate responses for a seamless customer experience.
Key duties include handling escalations, documenting cases, analyzing trends, contributing to knowledge bases, and following up with customers.
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