US - Retail Operations US - Customer Experience Representative

US
- Retail Operations US
- Customer Experience Representative

Connecticut, USA •

Maine, USA

Posted Thursday, August 27, 2026 at 4:00 AM

What we will offer you :

Culture :

Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation :

We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility:
We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology :

Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs :

We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

Opportunity :

A continuous focus on professional development with many opportunities for training and career growth.

Safety Focused :

We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Customer Experience Representative (Advanced Support)

Specializing in complex customer interactions, problem resolution, and cross-functional support.

This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the‑art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry‑leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well‑being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization

What You'll Do

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem‑solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

What You Bring

• Proven ability to solve problems in fast‑paced, high‑stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Why Join Us
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and experience.
• L…