Customer Service Associate
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-01
Listing for:
Expressinternationalinc
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Location: Northern
NATURE AND SCOPE OF JOB
The Customer Service Associate is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues.
SHIFT DETAILS5 Days per week (1 weekend day is included)
8:00 AM - 5:00 PM
10:00 AM - 7:00 PM
12:00 PM - 9:00 PM
START DATE22nd June, 2026
DESCRIPTION OF DUTIES- Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.
- Properly document all internal and external systems and maintain a record of all events about each request.
- Act as a liaison between customers, clients, and service providers.
- Timely communication is provided to each internal department to address issues and/or complaints.
- Escalate issues per established procedures.
- Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
- Required to complete a customer service training course, which includes paid training for your first two weeks.
- 5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.
- 1-2 years of experience in a similar role.
- Successful completion of a customer service qualification and training course.
SKILLS:
- Initiative
- Flexibility
- Reliability
- Teamwork
- Computer Skills
- Attention to Detail
- Time Management
- Customer/Client Focus
- Problem Solving/Analysis
- Communication Proficiency
- Ability to multitask and be flexible in a fast-paced environment.
- Excellent communication skills are needed.
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×