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Strategic Customer Success Manager - Media SaaS; NYC)

Job in Northern, Floyd County, Kentucky, USA
Listing for: Whip Media Group
Full Time position
Listed on 2026-09-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 150000 - 185000 USD Yearly USD 150000.00 185000.00 YEAR
Job Description & How to Apply Below
Position: Strategic Customer Success Manager - Media SaaS (NYC)
Location: Northern

Whip Media Group is seeking a Customer Success Manager in New York, NY. You will partner with major studios, broadcasters, streamers, and distributors to maximize value from our SaaS platform.

This role requires weekly client-site visits in NYC and a proactive, results-driven approach to ensure client objectives are met. You will lead onboarding, drive adoption, manage renewals, and uncover expansion opportunities while delivering measurable business outcomes for diverse media clients.

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