Director of Customer Experience & Service Strategy
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-02
Listing for:
Milwaukee Succeeds
Part Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with virtual work. Employees are expected to be in the office at least 2 days per week to foster connection and teamwork.
The Customer Service Director ensures all specialty markets are serviced with accuracy and efficiency by coordinating with co-sourcing and internal teams, driving service levels and improving processes to meet member and provider expectations.
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