Service Advisor

Position: SERVICE ADVISOR
Location: Northern

## Volvo Cars Tacoma - Service Advisor
** Volvo Cars Tacoma,
** a dealership part of the O'Brien Auto Group, is currently hiring for a
** Service Advisor
** position. The
** Service Advisor
** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background.
* This position is on a rotating schedule.
* This position has a base salary of $1,400 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater, with a sales percentages starting at 5.5%.
** Subject to eligibility requirements, we offer the following benefits:
*** Bonuses* Vacation – based on hire date and paid based on position.
* Medical/Dental/Vision/RX
* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
* 401(k) plus company match
* Enjoy more flexibility with a 4/10 work schedule
** Responsibilities Include, But Are Not Limited To:
*** Greet customers when they arrive and escort them when they leave.
* Advise customers about warranty protections and potential cost savings.
* Answer questions about service outcome
* Consult with mechanics about necessary repairs and possible alternatives to expensive work.
* Provide customers with necessary problem/solution information.
* Manage and oversee the service center's workflow and scheduling.
* Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
* Attend regular weekly morning meetings.
*
* Preferred Qualifications:

*** Previous retail sales or customer service experience preferred but not required.
* Computer experience.
* A charismatic and relatable personality.
* Ability to communicate suitably through email, phone, or in person.
* A desire and drive to be successful with a positive attitude.
* Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check.
** Equipment/Machines/Tools Typically Used**:
Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.
** Chemicals**:
Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
** Physical Demands**:
Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.
** Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.
**** Volvo Cars Tacoma is an equal opportunity employer and a drug-free workplace.*
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