Customer Support Specialist; Bilingual Spanish

Position: Customer Support Specialist (Bilingual Spanish)
Location: Northern

# Customer Support Specialist (Bilingual Spanish)
Hot Job Headquarters - Birmingham, AL 35209## Overview Salary Range $21.00## Description
*
* Summary:

** Answer incoming calls from auctions and dealers who subscribe to Auction ACCESS.  Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
** Responsibilities:
*** Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
* Monitor quality of documents and enter missing information into the Auction ACCESS system
* Assist customers/answer questions about the system including routine and non-standard questions
* Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
* Use phone tracking software to manage calls and log activity – note caller information and progress on issues
* Serve as first line contact for troubleshooting problems with hardware
* Work with co-workers – backup others, troubleshoot problems## Qualifications
** Requirements:
*** High school diploma or equivalent
* Knowledge of Microsoft Office products
* Strong service orientation skills
* Excellent verbal and written communication skills and data entry
* Able to manage multiple tasks
** Pluses:
*** Experience in a call center
* Automotive or auction experience
* Fluent in Spanish
* Associates degree or related experience preferred
* ort effective department performance
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