Account Representative

Account Representative (Remote - US)

Advance Life Around the World with Dura-Line

Dura-Line, an Orbia business, is looking for a customer-focused Account Representative to join our Commercial team. This fully remote role serves as the primary point of contact for customers, supporting them from pricing and order entry through shipment and delivery.

If you enjoy building relationships, solving problems, working cross-functionally, and providing exceptional customer service, we'd love to hear from you.

Join Dura‑Line, an Orbia Connectivity Solutions business, where we create solutions that connect people and information across the globe. As a leading global manufacturer of conduit products and accessories, Dura‑Line creates the pathways that power connectivity across a wide range of markets worldwide. Quality, safety, and sustainability are at the core of everything we do, with environmentally responsible practices embedded throughout our manufacturing processes.

Be part of our shared mission with Orbia to Advance Life Around the World.

• Serve as the primary point of contact for assigned customer accounts
  - Focusing in Hyperscale Accounts
• Respond to customer inquiries and provide outstanding service
• Prepare and manage quotes, pricing, and purchase orders
• Process customer orders in SAP and monitor order status
• Coordinate with Sales, Production, Shipping, Planning, and Finance teams
• Communicate shipment updates, delays, and order changes
• Resolve pricing discrepancies, complaints, returns, and credits
• Maintain accurate customer account records and reporting
• Support sales activities and monitor account performance

• High school diploma or equivalent; basic math & reading comprehension skills required
• 3+ years of customer service, account management, inside sales, or order management experience
• 3+ years experience handling customer inquiries, quotes, pricing, purchase orders (PO), and shipment tracking
• Strong communication and relationship-building skills
• Must have high proficiency with Microsoft Office (Excel, Outlook, Word, Teams)
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and analytical skills
• SAP experience, ERP or CRM experience, Salesforce highly preferred
• Manufacturing, distribution, industrial, telecommunications/data communications, or related industry experience preferred

• Remote opportunity
• Collaborative and supportive team environment
• Career growth and development opportunities
• Exposure to multiple business functions
• Opportunity to make a direct impact on customer satisfaction and business success

At Dura-Line, we are committed to Advancing the World Together by connecting communities through innovative infrastructure solutions.

The compensation for this position is typically range from $42,000-$60,000/year.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, USA 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, education reimbursement, and an employee assistance program.

At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.

As part of Orbia Connectivity Solutions, Dura-Line offers an exciting work environment and career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that reflects our global customer base.

All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both.

Orbia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.