Onboarding Specialist

As an Implementation Manager at Slang, you will serve as the first host in a customer’s journey after the sale. You will create a strong first impression by welcoming customers, guiding them clearly, and helping them realize value quickly. Your focus will be fast, thoughtful onboarding, getting customers live within days, and staying closely engaged to ensure confident adoption and success.

You will guide customers through setup, configuration, integrations, and early usage while providing hands‑on support and practical consultation. You will work within the Customer Experience and Support organization, partnering closely with Sales, Product, and Customer Success to deliver a seamless experience from day one. This role is remote and may require occasional travel for company offsites.

At Slang, being a good host means showing care, ownership, and pride in the experience you create. We build trust through consistency, humility, and follow through. Our culture is collaborative, supportive, and grounded in shared success.

• Be a Great Host: Deliver a welcoming, clear onboarding experience that builds trust and sets the tone for the customer relationship.
• Time to Value: Launch customers quickly, typically within their first two weeks, ensuring they feel confident and supported.
• Onboarding Execution: Guide setup, configuration, and integrations with urgency, removing friction and maintaining momentum.
• Adoption & Guidance: Stay engaged post launch to drive strong usage, adoption, and practical best practices.
• Customer Communication: Maintain proactive, warm, and clear communication throughout onboarding and early lifecycle.
• Cross Functional Partnership: Collaborate with Sales, Product, Support, and Customer Success to resolve issues and ensure a smooth experience.

• Experience: 1–2 years in customer onboarding, implementation, customer success, hospitality, or another customer facing role.
• Traits and Behaviors: Hospitality mindset, customer first attitude, strong organization, urgency, empathy, ownership, and ability to manage multiple customers.
• Adaptability: Comfortable in a fast paced environment and able to adjust as customer needs evolve.
• Coachability: Open to feedback, eager to learn, and motivated to improve.
• Communication
  
  Skills:
  
  Clear, warm, and professional written and verbal communication with strong listening skills.
• Preferred Experience: Experience in SaaS, restaurants, hospitality, or customer support is a plus.

Your work helps restaurants better serve their guests while simplifying operations for their teams. We offer competitive compensation and benefits that reflect your contribution. At Slang, your work is meaningful, service driven, and focused on helping others succeed.

Compensation for this role is location-based and benchmarked against local market data aligned to the employee’s primary work location. Total compensation includes a mix of cash and equity and may vary by location, role level, and experience. Our range is therefore wide and not meant asa negotiation range.

Work Location:

Remote. Mandatory to work West coast hours

Base Compensation: $86,000

• Equity:
  Included in offer package

Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) That’s why we started Slang AI We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human.

By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).

We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and Open Table —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while…