Front of House Associate - Tailor Shop - customer service

Front of House Associate - Tailor Shop - customer service - job employment

We are a small, family-owned tailoring business with two locations in Red Bank, NJ and Midtown Manhattan. While we’re a close-knit small business, our Midtown location is a busy, high-traffic shop, and we’re looking for a reliable, personable, and adaptable individual to join our front-of-house team.

This position is ideal for someone who enjoys working with people, can stay organized in a fast-paced environment, and is comfortable taking initiative. Because we are a growing business, we’re especially interested in someone who is open-minded, flexible, and willing to introduce new ideas and systems that can help improve the day-to-day flow of the shop.

• Greet customers and provide friendly, professional service
• Assist customers with checking garments in and out
• Answer phones, emails, and general customer inquiries
• Schedule and manage appointments
• Process payments and customer orders
• Keep customer orders organized and accurately documented
• Communicate with tailors and other team members regarding customer requests and deadlines
• Help maintain an organized, welcoming front-of-house area
• Assist with general day-to-day shop operations
• Identify opportunities to improve organization, customer experience, and workflow

• Excellent communication and customer service skills
• Reliable, punctual, and organized
• Comfortable working in a high-volume, fast-paced environment
• Able to multitask and prioritize without becoming overwhelmed
  
  Flexible and willing to adapt as the needs of the business change
• A proactive attitude—we value people who see something that could work better and are willing to suggest a solution
• Open-minded and comfortable working closely with a small, family-run team
• Strong attention to detail
• Comfortable learning new systems and procedures
• Fashion, tailoring, alterations, retail, or garment-industry experience is a plus, but not required

We’re a family-owned tailoring business that has grown to two locations while maintaining the personal service and attention to detail of a small shop. Our Midtown location serves a high volume of customers, so the right person for this role will be someone who can balance warm customer service with efficiency, organization, and problem-solving.

We’re looking for someone who wants to become an important part of the day-to-day operation—not simply work behind a counter. We welcome new ideas and want someone who is interested in helping us continue to improve how the business operates.