Coordinator, Audience Services
Listed on 2026-09-06
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Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Office Administrator/ Coordinator
Position Title:
Coordinator, Audience Services
Position Type:Regular
About the Role:The Front of House Coordinator manages box office operations and front-of-house services for ticketed School of the Arts (SOTA) events. This position ensures high-quality customer service, supervises student employees, and coordinates audience services to support successful performances and events.
The primary venues for fine arts events at NKU are the 650-seat Greaves Concert Hall, 315-seat Corbett Theatre and 120-seat Stauss Theatre. Evening and weekend hours will be required in accordance with the schedule of performances and other events as appropriate. This is a ten-month (academic fall and spring semester) part-time (20 hours per week) position.
Manage box office operations, including answering phones and emails, processing ticket sales, and assisting patrons
Supervise and train 4-8 work-study student employees, including scheduling and performance oversight.
Coordinate front-of-house operations for ticketed SOTA events, including usher management and patron services.
Maintain ticketing records, attendance data, and provide administrative support for events.
Report to the SOTA Events Manager and assist with process improvements and operational planning.
SKILLS AND ABILITIES
(KSAs):
Experience in supervision of employees (preferably student employees)
Experience with computerized ticketing software; NKU uses VBO (Virtual Box Office)
Proficiency with Microsoft Office suite of software, especially Word, Excel and Teams.
Excellent written and verbal communication skills.
Impeccable customer service, time management, analytical and problem-solving skills.
Understanding and support of the values and missions of Northern Kentucky University and the School of the Arts.
This position requires a bachelor's degree in theatre, business or accounting and one year of related work experience.
The acceptable equivalency would be an associate's degree in theatre, business or accounting plus 2 years of related work experience
Work Environment & Physical Demands:
Ability to lift approximately 25 lbs. This job involves setting up outdoor signage before productions to assist patron access to the building.
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