Senior CX Operations Leader
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-06
Listing for:
MLGW
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
MLGW seeks a Supervisor II, Customer Experience to lead multiple frontline operations and drive the customer experience modernization vision. The role oversees teams across call centers, billing, service dispatch, and related offices, using KPIs to guide continuous improvements.
The position emphasizes coaching, performance management, and collaboration with other departments to deliver reliable service and a high-quality customer experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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