Donor Services Representative Trainee

Posted Thursday, September 3, 2026 at 7:00 AM

World Vision is hiring Remote Seasonal Donor Services Representative to join the Donor Contact Services team.

Role:Remote Seasonal Donor Services Representative, Donor Contact Services

Location:Remote within the U.S. (Pacific and Mountain Time Zone);
Hybridif near Seattle, WA.

Reports To:Manager, Contact Center

Work Authorization:Must be authorized to work in the U.S.A. for any employer.

Required Experience:High school graduate/GED or equivalent required, as well as basic routine work experience. Minimum of 1-year previous customer service/sales work experience or call center experience preferred. Required minimum typing speed of 20 wpm.

Estimated Salary Range:The typical hiring range is $21- $23 per hour.

Duration: October 19 to December 31, 2026

Work Schedule:The training hours will be: 7:00 AM – 4:00 PM Pacific Time / 8:00 AM – 5:00 PM Mountain Time. After training is complete, you would be assigned an 8-hour work shift, anywhere between our Call Center hours of operation, which are 6:00 AM – 6:00 PM Pacific Time/ (7:00 AM – 7:00 PM Mountain Time).

World Vision is a global Christian humanitarian non-profit organization, partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice.

As a Seasonal Donor Service Representative within the Donor Contact Services Call Center, you will begin with an approximately 3-week paid training program to gain a working knowledge of the position and ability to perform the essential functions of the job at a level of performance that consistently meets expectations. Within the hands-on and intensive training program, you will learn, understand, and develop the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment.

Seasonal Donor Service Representatives serve as the key liaison and “voice of World Vision” to our donors and the general public while providing excellent customer service for all World Visionprograms including disaster relief, education, health, clean water, and more. Specifically, you will assist with World Vision`s Gift Catalog. World Vision'sGift Catalog offers more than 100 ways to honor a loved one by giving a gift that can provide hope, joy, and transformation for a child.

Want to learn more? Check out this You Tubevideo here .

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
• Maintain reliable, regular attendance. Report to work on time and return from breaks and lunches on time.
• Under supervision, answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and World Vision products and services. Recognize and respond to up-selling opportunities and actively cross-sell other WV programs as appropriate.
• Through training and active participation, demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accepts constructive feedback and welcomes instruction and direction.
• Maintain passion and professionalism…