Customer Success Manager
Listed on 2026-09-12
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management
Health Tech Customer Success Manager Jobs USA
Customer Success Manager roles across US health technology, owning adoption, outcomes and renewal for health system, payer and employer customers. Salary, location and working model are shown wherever the employer has confirmed them.
Care teams deciding faster. The teams we hire for.
What does a Health Tech Customer Success Manager do?
A Health Tech Customer Success Manager owns the customer relationship after go-live: driving adoption across clinical and operational teams, reporting outcomes, managing escalations, and protecting and growing the renewal.
Live Customer Success Manager roles in the United StatesConfidential client New York, New York Remote
How much does a Customer Success Manager earn in the United States?Health Tech Customer Success Managers in the United States typically earn $85,000 to $115,000, rising to roughly $110,000 to $145,000 at enterprise level. Variable pay tied to retention and expansion is common.
Customer Success Manager salary bands in the United States
A Health Tech Customer Success Manager owns the customer relationship after go-live: driving adoption across clinical and operational teams, reporting outcomes, managing escalations, and protecting and growing the renewal.
Healthcare renewals are usually decided on evidence rather than sentiment. Successful postholders can read utilisation data, translate it into an outcome the customer's leadership cares about, and mobilise internal teams when adoption stalls.
Assessment- Adoption planning across clinical and operational users
- Outcomes reporting using utilisation and performance data
- Executive business reviews with health system leadership
- Escalation management alongside support and engineering
- Renewal and expansion ownership
- Employers increasingly want data literacy, not just relationship management, in customer success hires.
- Books of business are commonly organised by segment: health system, payer or employer.
- Most US roles are remote with quarterly onsite customer visits.
Also searched as:
Health Tech Customer Success Manager, Healthcare Customer Success Manager, Client Success Manager healthcare, Digital Health Customer Success.
Enough to hold a credible conversation about workflow and outcomes. Many strong CSMs come from health system operations or implementation rather than clinical practice.
Is customer success a sales role?Increasingly it carries renewal and expansion responsibility, so commercial awareness matters, but the core of the job is adoption and outcomes.
What is the usual entry route?Implementation, support, health system operations or account management inside another SaaS category.
Product Manager Software Engineer AI / Machine Learning Engineer Data Scientist Healthcare Data Analyst Account Executive Typical Customer Success Manager pay in the United States: $110,000 to $145,000.
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