Service Concierge

Job Details

Job Location:

Ford of Hialeah - Hialeah, FL 33312

The service concierge VIP will be responsible to greet and interact with customers in the Service Drive. Additionally, responsibilities will include ensuring incoming calls are promptly answered, making follow-up calls for repair orders, confirming service appointments, and managing customer satisfaction and retention through survey follow-up. At certain times, they will assist the loaner coordinator and the service booker.

• Promptly greet customers in the service drive and introduce them to a service advisor
• Answer incoming phone calls and ensure they are properly routed
  • Schedule appointments as necessary
• Make follow-up calls to service customers for survey follow up and customer satisfaction
  • Track common issues and advise the service manager
• Assist the Loaner Coordinator
  • Greet customer requiring a loaner vehicle
  • Prepare loaner contract
  • Answering inbound phone calls
  • Contact customers for survey follow up and customer satisfaction
  • Greeting customers on the service drive
• Assist the Loaner Coordinator
  • Flag tach time on repair orders
  • Close out repair orders
  • Vendor purchase orders

• Sales or Customer Service Experience
• Team player with excellent interpersonal skills
• General understanding of Microsoft Office and Technology
• Attention to detail and ability to prioritize tasks
• High School degree or equivalent
• Ability to read and follow instruction, compose light correspondence and memos
• Must possess a valid driver's license and good driving record.