Customer Service Representative

Full Job Description

• Answer inbound phone calls
• Call in deliveries
• Direct calls to the proper department
• Providing outstanding customer service

Salary
:
Starting rate $14 an hour Job Type: Full-time

• Must be 18 years or older
• Must have good “I CAN DO” attitude
• Must be able to communicate with a pleasant tone.
• Must have a high school diploma

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

This job posting includes information about the minimum qualifications (including the G-Ship Uniform and Personal Appearance Guidelines), locations, shifts, and operations within the locations which may consider my application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the G-Ship Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.

G-ship is an equal opportunity employer. G-Ship does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.