Program Coordinator

At The Battery Network, we are leading the charge to turn yesterday’s batteries into tomorrow’s power.

As the nation’s premier battery collection and recycling nonprofit, we’ve spent over three decades leading the charge toward a cleaner planet and a circular economy.

We connect consumers, businesses, manufacturers, and municipalities through one trusted network. We provide education, collection, logistics, and compliance expertise, helping our partners stay ahead of regulation while capturing the critical materials that power the future. We keep valuable materials in circulation and out of landfills—reducing reliance on foreign supply chains, strengthening America’s energy independence, and protecting people, property, and the planet.

We’re looking for passionate changemakers to help us scale our impact and shape the future of sustainability. If you're ready to turn purpose into action, you’ll thrive in our mission-driven, collaborative environment. Learn more and follow us on Facebook, Instagram, or Linked In.

At The Battery Network, we proudly manage battery stewardship programs across the U.S. on behalf of more than 200 battery and battery-powered product manufacturers. As battery regulations continue to expand, we’re looking for a Program Coordinator to help deliver a best-in-class collection and recycling program—ensuring strong compliance at every step, from end user through final processing.

In this role, you’ll support the day-to-day operations of 1–3 state stewardship programs and play a key role in building and maintaining successful partnerships with stakeholders and retail collection sites. You’ll be an essential part of the team, helping ensure our programs run smoothly, efficiently, and at the highest standard.

Do you have a thirst for learning, a strong commitment to customer success, and a passion for making a positive impact? Join us and make an impact!

Duties and responsibilities of this role include but are not limited to the following:

• Serve as the program ambassador and first-level contact for customers (i.e. collection sites), helping to deliver program value throughout the customer journey.
• Onboard customers by serving as the subject matter expert through all stages of the onboarding process, blending both individual touches and automation.
• Manage a high-volume of activities from multiple sources (via phone, email, website) in a timely and accurate manner.
• Maintain regular outreach via site visits, phone, and email to support customer satisfaction and meet key performance indicators.
• Work collaboratively with senior leadership, project teams, and internal departments to optimize the account relationship, enhance collection program performance, and ensure that customer needs are understood and satisfied.
• Maintain complete customer records in a timely and accurate manner.
• Compile data-based metrics and analyze results to monitor program performance and customer activity through dashboards and reports and make recommendations for continuous improvement.
• Ensure regulated state performance goals are met, including accessibility targets (e.g., number of collection sites) and total battery collection volumes.
• Partner with the Customer Success team to ensure collection site requests are addressed promptly and effectively.
• Prepare for and attend relevant recycling conferences in region.

• Minimum three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related field;
  OR
• Bachelor's degree and a minimum one (1) year of proven program coordination, program management, customer support, sales, customer service, or related experience.
• Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives.
• Embodies a thirst for learning and a naturally curious mindset.
• Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship.

• Experience supporting high-growth, customer-facing programs or initiatives, with a track record of contributing to change and…