VP, Customer Success

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AsVPof Customer Success, you will lead strategic initiatives across

Seismic’sCustomer Success organization, shaping the vision, strategy, and execution for your segmentthat ensures our customers achieve maximum value from our platform. This high-impact,leadership role spans customer segments from

Commercial to Enterprisedriving our post-sales engagement, adoption, and expansion strategy. You willbe responsible for partnering with our SVP of Customer Success toscaleand develop a world-class Customer Success organization, fostering strong customer partnerships, and ensuring our customers realize the full benefits of Seismic’s platform.

You will work cross-functionally across Services, Sales, Product, and Marketing to define and implement customer strategy, and will serve asrepresentation andvoice of the customer, championing their success at the highest levels of the company.

• 12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale.
• 5+ years of direct client management experience with enterprise-level customers.
• Demonstrated ability to design, build, and scaleCSorganizationsand processes.
• Track recordof owning retention, growth, and customer satisfaction metrics across a large customer base.
• Proven leadership and decision-making capabilities with strong operational rigor.
• Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives.
• Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics.
• Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes.
• Strong technical and product acumen, with the ability to translate customer needs into product strategy.
• Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities.
• Proven track recordof defining andoptimizingcustomer success processes to drive scale and impact.

• Ensure every customer experiencesconsistent, high-quality engagement throughout their lifecycle.
• Partner across CS, Sales,Product, Marketing,and Services leadership to drive adoption, retention, and expansion across the customer base.
• Provide executive sponsorshipand serve as a trusted advisor to C-level customer stakeholders.

Develop andmaintaindeep knowledge of our platform and its integrations within customer environments.

• Ensurethe CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption.
• Champion productexpertiseas a differentiator for our team, reinforcing credibility and trust with customers at every level.