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Call Center Agent
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-09
Listing for:
Mid State Ortho
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
Location: Northern
- Answers and triages inbound calls in a high volume call center.
- Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
- Receives and forwards patient requests to appropriate clinical staff in a timely manner.
- Enters patient information into the electronic health records (EHR) system.
- Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
- Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
- Performs other duties as assigned.
Works well as a member of a group
Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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