Emergency Communications Officer

Salary: $29.28/hr

Responsible for collecting, communicating, and relaying information related to emergency and non-emergency incidents quickly and accurately under direction of a certified training instructor. This work requires coordination and communication with fire, police, medical agencies, and multiple city and county services. The employee will assist and represent multiple jurisdictions. The successful candidate will report to an assigned supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job responsibilities.

• Responds to and serves the public with outstanding customer service skills.
• Questions callers appropriately in both 9-1-1 emergency and non-emergency situations.
• Initiates agency response; includes knowledge of multiple agencies and cities policies and procedures.
• Communicates effectively on the computer, phone, and radio; i.e. speed/rate of speech, voice tone, type of wording used, identifies radio transmissions, etc.
• Enters information accurately and completely for agency records.
• Uses policies and procedures to accomplish job objectives.
• Performs system troubleshooting and reporting duties.
• Attends educational and training activities as needed to support objectives of the position.
• Performs other duties as assigned by the Director of Emergency Communications or Emergency Communications Supervisor.

• High school diploma or GED required.
• Minimum of two (2) years of any combination of responsible work experience, military service or education.
• Certification of American Red Cross (or) American Heart Association Heart Saver CPR/AED within first six months of employment.
• APCO Public Safety Telecommunicator Certification within first six months of employment.
• Advanced EMD Certification within first six months of employment.
• TDD Certification within first six months of employment.
• APCO Fire Communications I Certification as required.
• ILETS Entry and Query Certification within first six months of employment.
• Idaho Peace Officer Standards and Training (POST) Basic Academy Certification as required.