Customer Service & Parts Sales

GENERAL PURPOSE OF THE JOB:

The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

ESSENTIAL DUTIES & RESPONSIBILITIES

Handle all customer concerns and questions in a timely and professional manner

Answer all customers questions or concerns via email, fax, or by phone

Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested

Responsible to keep track of inventory knowledge to ensure accurate information is received by customer

Data entry; input sales order into software and print all required documentation

Conduct walk‑in estimates for quotes requested on behalf of customers

Occasionally drive out to client locations for delivery of goods or services

Follow up on shipments in transit and retrieve ETA information to customers

Write up invoice credit requisitions

Create warranty orders for customers

Interact with customers face‑to‑face on an appointment or walk‑in basis

Other miscellaneous projects/duties as assigned

WORK ENVIRONMENT

Office setting

Frequent use of computer

Sitting for long periods

Occasionally drive company vehicle

SKILLS AND REQUIREMENTS

Education: High School Diploma or GED

Computer

Skills:

MS Excel, MS Word, MS Outlook and MAS
200, Data entry

Technical

Skills:

Typing speed of 45 wpm, proficient in MS Excel and MAS
200

Industry‑Specific Knowledge: Parts automotive aftermarket

Preferred: Bilingual, English and Spanish

GENERAL PURPOSE OF THE JOB:

The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

ESSENTIAL DUTIES & RESPONSIBILITIES

Handle all customer concerns and questions in a timely and professional manner

• Answer all customers questions or concerns via email, fax, or by phone

• Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested

• Responsible to keep track of inventory knowledge to ensure accurate information is received by customer

• Data entry; input sales order into software and print all required documentation

• Conduct walk‑in estimates for quotes requested on behalf of customers

• Occasionally drive out to client locations for delivery of goods or services

• Follow up on shipments in transit and retrieve ETA information to customers

• Write up invoice credit requisitions

• Create warranty orders for customers

• Interact with customers face‑to‑face on an appointment or walk‑in basis

• Other miscellaneous projects/duties as assigned

WORK ENVIRONMENT

• Office setting

• Working on a desk

• Frequent use of computer

• Sitting for long periods

• Occasionally drive company vehicle

SKILLS AND REQUIREMENTS

• Education: High School Diploma or GED

• Prior
  
  Experience:
  
  Customer service representative

• Computer
  
  Skills:
  
  MS Excel, MS Word, MS Outlook and MAS
  200, Data entry

• Technical
  
  Skills:
  
  Typing speed of 45 wpm, proficient in MS Excel and MAS
  200

• Industry‑Specific Knowledge: Parts automotive aftermarket

• Preferred: Bilingual, English and Spanish

Other: This job description is intended to provide an overview of the requirements of the position. As such, it is not all‑inclusive, and the job may require other essential and/or non‑essential functions, duties, or responsibilities not listed herein

This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. The Shyft Group, Inc. reserves the right to change or assign to this position as required.
The Shyft Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regardto race, color, religion, sex, national origin, Veteran status or disability.