Caseworker l, SAF Call Center

WHAT YOU NEED TO KNOW

The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, 24 hours a day, 365 days a year, 7 days a week. Hero Care Center caseworkers are available 7 days a week, 24 hours a day, 365 days a year, providing emergency assistance both online and by phone. By collecting and verifying accurate information, we are able to assist military commands in making decisions for emergency leave and serve as an overall resource for veterans and their families.

We also provide current military members and military retirees access to emergency and routine financial assistance in situations and circumstances where they qualify. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

The salary for this position is $20.63 base pay plus shift differential.

• Shift Monday – Friday Weekends
• 1st Shift: 6am – 6pm Base Pay Only +$1.50 per hour
• 2nd Shift: 6pm – midnight +$2.00 per hour +$2.25 per hour
• 3rd Shift: midnight – 6am +$2.50 per hour +$2.75 per hour

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This role is not eligible for relocation assistance Interviews callers and coordinates requests for service to include recording all client information in the case management system;

determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. Performs related case activities including obtaining verifications, delivering messages, coordinating case management services with other Red Cross units, and/or providing other follow-up actions needed for complete and timely client service. Composes and delivers emergency communication messages to domestic and overseas military locations.

Standard

Schedule:

Our SAF Hero Care Center in Fort Sill, OK has an exciting career opportunity available for a full-time HYBRID Hero Care Center Caseworker on the First shift. This position will be scheduled 40 hours per week, and the First Shift runs from 7:00 AM – 3:30 PM, on a rotating day schedule that includes weekends and holidays.

High School Diploma or equivalent. Minimum 3 years of related experience or equivalent combination of education and related experience required. Preferentially, this should include one year of work experience in a social service agency or service contact center is required with at least one year of direct interaction with and delivery of services to clients in distress. Familiarity with medical terminology and military community required.

At least one year of customer focused experience. Candidates must have the ability to work in fast paced, demanding, complex and dynamic environment. The duties are representative of the essential functions of the position. Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities.

Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Positions are HYBRID. Ideal candidate will reside within 50 miles of the call center as needed to be in office as required.…