Shipping Clerk

Responsibilities

• Assist customers with issues, act as a liaison between customers and Stord personnel, answer questions, offer solutions, and research issues
• Accurately input and verify BOLs
• Check in and out all carriers
• Make or change customer appointments
• Organize files and maintain required information and documentation
• Generate and retain required customer and Stord reporting
• Update outbound schedule and dispatch at scheduled times
• Print outbound BOLs for drivers
• Communicate professionally with customers verbally and in writing
• Assist with answering phones and making appointments
• Maintain an orderly desk area
• Perform additional duties assigned by Supervisor or Management

• Completion of High School Diploma and/or GED
• Must be willing to submit to drug screen and background check
• Must be able to stand for periods of up to 12 hours a day
• Must pass pre-employment test if applicable
• Minimum of 1 year experience in a customer service role
• Knowledge of Microsoft Word, Excel & Power Point
• Computer/WMS experience preferred
• RF experience preferred
• Suggest ideas to improve daily processes (LEAN)

Demonstrates strong customer service skills, effectively communicating with clients and managing documentation. Proficient in Microsoft Office applications and experienced in process improvement methodologies.

• Customer Service Experience
• Microsoft Word Proficiency
• Microsoft Excel Proficiency
• WMS Experience
• LEAN Process Improvement

• BOL Verification
• Appointment Scheduling
• Documentation Management
• Data Entry
• Carrier Check-In/Out

• Professional Communication
• Problem Solving
• Organizational Skills

• High School Diploma
• GED

• Customer Liaison
• Order Management
• Reporting
• Dispatching

• Microsoft Power Point
• RF Technology