Loan Advisor; Part Time

What's Under the Hood Drive Time Family of Brands includes Bridgecrest, one of the country's leading auto finance servicers, managing roughly $30+ billion in receivables and helping customers across a wide credit spectrum stay on the path to vehicle ownership.

• Collect past due payments and negotiate payment plans while maintaining positive relationship with customers.
• Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
• Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).
• Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
• Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
• Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
• Contact, or attempt contact with, customers who are delinquent.
• Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers.
• Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected.
• Utilize computer systems to handle skip tracing.
• Maintain positive working relationships with the Loan Servicing team.

• You’ll know or quickly learn the ins and outs of the Fair Debt Collections Practices Act, so every customer conversation stays compliant and above board.
• You’re coachable — you take training and feedback in stride and roll with changes to process, scripts, or call flow without missing a beat.
• You handle sensitive customer and account information with discretion and care.
• You’re a natural negotiator, comfortable walking customers through their options and finding solutions that work for everyone.
• You stay cool under pressure, bringing patience and empathy to every call — even the tough ones.
• You’re motivated by goals and take pride in hitting your monthly Collection, Call Time, and Quality Assurance targets.

• High School Diploma or GED
• 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
• Contact center experience in the financial services industry preferred
• Ability to pass a drug test and background check.

• Full medical/dental/vision
• 401(k)
• Tuition reimbursement
• Wellness program
• Competitive pay
• Game room
• In-house gym
• Social events
• Employee rewards
• PTO for full- and part-time employees.

Anything Else? Great Place to Work Certified, recognized for diversity, culture, leadership, and workplace health. Hiring is contingent on background and drug screening. Equal Opportunity Employer.

At the Drive Time Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it.

Through Drive Time, Bridgecrest, Silver Rock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how.

From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally.

We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide.

No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together.

Think career growth with a side of camaraderie, innovation, and plenty of high-fives.

If you’ve got DRIVE, love solving challenges, and…