Concierge Weekend

Casual Weekend Concierge – Hillcrest Grand Lodge

Location: Papillion, NE
Service Line: Hillcrest Grand Lodge
Schedule: Casual | Saturday & Sunday | 3:00 p.m. – 11:00 p.m.

Hillcrest Health & Living is looking for a friendly, dependable, and service-focused Concierge to join our weekend team at Hillcrest Grand Lodge in Papillion, NE.

Hillcrest Grand Lodge provides a welcoming senior living environment where residents are supported with personalized services, meaningful connections, and a strong sense of community. Our Concierge team plays an important role in helping residents, families, visitors, and guests feel welcomed, supported, and confident that their needs will be handled with care.

At Hillcrest, our mission is simple:
Inspiring people to live their best lives. As a Concierge, you will serve as an important point of contact for residents while supporting the evening and weekend operations of Grand Lodge Concierge Services. You will assist with resident needs, personalized services, community operations, and administrative support throughout your shift.

As a Concierge
, you will serve as a resource and liaison for Grand Lodge residents while helping ensure weekend and evening operations run smoothly.

You will:

• Welcome residents, families, visitors, vendors, and guests in a friendly and professional manner.
• Assist residents with personalized services, questions, concerns, and community needs.
• Manage incoming telephone calls and direct inquiries to the appropriate team member.
• Coordinate communication regarding resident maintenance concerns and other service requests.
• Manage visitors and outside vendors entering the community.
• Maintain an accurate Daily Activity Log throughout the shift.
• Monitor security cameras and conduct security checks throughout common areas.
• Complete the Oasis Spa end-of-day checklist.
• Assist with trash removal as needed.
• Support housekeeping, culinary, salon, and spa laundry needs when required.
• Help maintain clean and welcoming lobby, administrative, and theater areas.
• Assist the Administrator and Sales team with administrative and clerical responsibilities as needed.
• Support Assisted Living and Memory Support areas as appropriate.
• Assist Environmental Services with the setup and takedown of meeting rooms and Grand Hall.
• Respond to resident needs and requests in a timely, positive, and professional manner.
• Work collaboratively with team members across Hillcrest Grand Lodge.
• Assist with additional Concierge and community responsibilities as assigned.

The position combines resident services, front-desk support, security monitoring, administrative assistance, and operational support throughout Hillcrest Grand Lodge.

We are looking for someone who genuinely enjoys helping people and understands the importance of creating a welcoming and responsive experience.

The right candidate will be dependable, organized, and comfortable managing a variety of responsibilities during weekend evening hours. One moment you may be assisting a resident with a request, and the next you may be answering a phone call, welcoming a visitor, monitoring the community, or helping another department.

Ideal candidates will have:

• A friendly, welcoming, and service-focused personality.
• Previous concierge, receptionist, administrative, hospitality, senior living, customer-service, or business-office experience.
• Strong communication and interpersonal skills.
• Ability to provide professional and courteous service to residents, families, visitors, and vendors.
• Strong organization and the ability to manage multiple priorities.
• Excellent attention to detail and consistent follow-through.
• Ability to remain calm, flexible, and solutions-focused when unexpected needs arise.
• Strong judgment and…