PT Microtransit Reservations Specialist

Part Time Microtransit Reservations Specialist - Must Be Bilingua l in Spanish and English

The Microtransit Reservations Specialist will report to the Lead Microtransit Operations Supervisor and is responsible for answering inbound call intake related to new Microtransit bookings, cancelations, ETA’s, and general questions. This position also assists with outbound call outreach to eligible Paratransit users in relation to adapting over to the Microtransit Services.

$17.00/hour - $21.50/hour

This is a part-time position and is not eligible for company-sponsored benefits.

• Answers inbound reservation bookings for Microtransit General Public callers who wish to book new rides.
• Assists with ETA calls.
• Assists with customer cancelations.
• Provides superior customer service at all times.
• Assists With Customer Comment Outreach.
• Assists With Ride Choice/ Paratransit Outreach.

• High school diploma or GED required.
• The Ideal candidate will have a minimum (1) years’ experience in a similar customer service role.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Software booking platforms.
• Avondale, Goodyear, Surprise and Peoria Communities.

• Speak fluently in English and Spanish.
• Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.
• Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes.
• Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing.
• Exhibit problem-solving skills and exceptional customer service.
• Has the desire to care for the organization's well-being and for the co-workers he/she interacts with.
• Be open to collaborate and work in a team-oriented and helping environment.
• Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback.
• Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement.

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

HR.T

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19…