Manager, Customer Solutions

330 Blaisdell Rd, Orangeburg, NY 10962, USA

Posted Tuesday, September 8, 2026 at 4:00 AM

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day.

Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one
  , including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your
  first day of employment
  !
• Competitive pay, including eligibility for quarterly and annual bonuses
  , depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

Job Summary

We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit. This role provides leadership, direction, and coaching to ensure customers receive reliable service, timely communication, and innovative solutions while supporting business growth and operational excellence.

The successful candidate will lead customer-facing operations, develop and mentor a high-performing team, drive process improvements, and strengthen customer relationships to support retention, satisfaction, and long-term revenue growth.

Work That Matters

At Chromalloy, your work directly supports aviation safety and reliability
. Our teams repair and manufacture critical aerospace components used across the global aviation industry. As a people leader, you'll play a key role in developing talent, improving processes, and delivering results that help keep aircraft flying safely around the world.

Schedule :
Monday - Friday 7:30 a.m. to 5:0 p.m.

What You’ll Be Doing

• Lead and develop the local Customer Solutions team.
• Deliver a responsive, high-quality customer experience.
• Drive customer communication, issue resolution, and account support.
• Serve as the voice of the customer across the organization.
• Build strong customer relationships that support retention and growth.
• Lead escalations and coordinate resolution of delivery or quality concerns.
• Develop team capabilities through coaching, training, and development.
• Identify and implement process improvements.
• Support quoting, pricing, profitability analysis, and business development efforts.
• Ensure compliance with customer requirements and export regulations.
• Identify growth opportunities and strengthen customer partnerships.

What We’re Looking For

• Bachelor's degree and 5+ years of relevant experience, or equivalent combination of education and experience.
• Leadership experience in customer service,…