Guest Services Agent - Winter

# Guest Services Agent
- Winter 2026/27

Jay Peak
- Jay, VT 05859## Overview Salary Range $17.49 - $17.49 Hourly Position Type Seasonal## DESCRIPTION
** WHY WORK AT JAY PEAK?
** We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.

It’s not for everyone but we’re not looking for everyone-we’re looking for you.
** IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET*** $17.49/hr
* Paid Sick Time
* 401k program eligibility with employer match after a year of employment with 1,000 hours of service
* FREE or deeply discounted season passes for you and your dependents
* Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
* Seasonal employee parties
* Regular free employee breakfasts/lunches, family events, and parties

For a full listing of employee perks both on and off-property,
** SUMMARY
* * Meets and greets customers, explaining programs and rates associated with both day guest and lodging guest admissions, reservations, and season passes. Processes and issues the appropriate ticket or pass, upselling whenever possible. Gives general information about goods and services available on and off property, events, etc.
** ESSENTIAL DUTIES & RESPONSIBILITIES** (include the following, other duties may be assigned)
** LIFT TICKET SALES DUTIES:
*** Explaining the RFID technology and the best practices for taking care of the media.
* Explaining season pass types to customers, selling appropriate season passes, accepting payment and processing pass, including the taking of photo identification.
* Explaining ticket types to customers, selling appropriate ticket types, and receiving cash or processing credit card transactions.
* Issuing “Snow Checks”, when authorized, on occasions while following standard issuance protocol.
** MISCELLANEOUS DUTIES:
*** Greeting guests with a professional demeanor and answering questions in an accurate manner.
* Working with guests to optimize their visit with additional products and services as appropriate.
* Orienting guests by explaining where they can get the goods and/or services that they desire, both on and off property.
* Remaining current with scheduled on-site events and directing customers to the correct locations of these events as well as explaining any costs involved.
* Checking email daily and responding to guests in a timely manner.
* Receiving telephone calls and giving a variety of information, including “What is the weather like?” and “How to get to Jay Peak,” from various geographic points.
* Talking with concerned guests to discern their needs, proper resolution and/or locating the appropriate manager who can assist them.
* Troubleshooting various problems that the guest may encounter, including the loss of personal belongings or other property, missing persons, etc.
* Performing general cashiering duties and staying up to date on how to process coupons, discounts, etc.
* Responsible for individual cash handling. Preparing cash ups at the end of the day and submitting necessary paperwork as backup.
* Other duties assigned by supervisor, which could be directly related, or unrelated to original position.
** SUPERVISORY RESPONSIBILITIES
** This job has no supervisory responsibilities.## QUALIFICATIONS To perform this job successfully, an individual must be…