Utility Setup Client Coordinator

Job Description

Pay:$17.35/hour + performance based tier pay

Location:Hybrid (In office Tuesday, Wednesday, Thursday)

Hours:Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time

Join a collaborative, high-performing team dedicated to delivering top-tier service! As a Utility Setup Client Coordinator
, you will serve as the primary link between clients, internal teams, and utility providers to ensure seamless processes for starting and stopping utilities .

If you are a proactive problem solver who thrives in a dynamic environment and excels at building strong client relationships, this role is for you .

Please note:

Direct phone communication accounts for approximately 75% of the daily workflow .

• Research and respond to direct client inquiries and correspondence promptly .
• Investigate and resolve utility starting delays, disconnects, and client requests .
• Coordinate communication between clients, internal team members, utility providers, and property residents .
• Place and receive calls with Utility Coordinators to streamline account setup and troubleshooting .
• Document utility disconnects and stopping requests, providing clear, high-level summary reports along with action plan resolutions .
• Adapt to evolving project priorities and additional duties as assigned .

Qualifications & Preferred Skills

• Education:
  
  High school diploma or equivalent required .
• Communication:
  Exceptional written and verbal communication skills .
• Phone Comfort:
  Comfortable handling high call volumes (75% phone-based work) .
• Problem Solving:
  Ability to stay composed, focused, and effective during high-stress situations .
• Self-Management:
  Strong organizational skills with the ability to prioritize daily workload independently .
• Teamwork:
  Approachable, collaborative attitude with a focus on team success .

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.