Bilingual Customer Service Representative; 2nd Shift

¿ Hablas inglés y español? ¡Estamos contratando!

Are you fluent in English and Spanish and enjoy helping people? We're looking for a motivated Bilingual Customer Service Representative to join our growing team!

In this role, you'll use your bilingual communication skills to assist customers, answer questions, provide excellent service, and help customers find the right solutions.

• Fluent in English and Spanish
• Strong communication and customer service skills
• Friendly, professional, and dependable
• Comfortable communicating with customers by phone
• Positive attitude and willingness to learn
• Previous customer service or sales experience is a plus!

• $13–$15/hour + bonus opportunities
• Full-time employment
• On-site position in Tyrone, PA
• Training and opportunities to grow
• Supportive team environment

• Culture that supports you — We operate with authenticity, respect, and collaboration. You’ll work alongside team members who believe in empowering each other.
• Career growth — Many of our team members have been promoted internally to higher paying roles or leadership positions. Here, you’re not stuck — you’re supported to advance.
• No cold calling! You’ll be connecting with warm leads from our engaged partners and client referrals, allowing you to focus on what you do best: closing and building relationships.
• Modern, open office environment — Work in our beautiful downtown Tyrone location with a supportive, fun, and dynamic team, free snacks and coffee, and a collaborative spirit.
• Flexible scheduling — we help you build a schedule that works for you, including the ability to work 4 - 10 hour shifts.
• Compensation & benefits — Competitive base pay, commission opportunities, employee discounts, flexible scheduling, and opportunities for advancement.

The role of the Bilingual Customer Service Rep is an in-office position focused on effectively engaging with clients in English and Spanish to help support our diverse client base and remove language barriers to ensure every customer receives a tailored, professional experience.

You will seamlessly transition between English and Spanish to serve customers effectively,

making outbound phone calls, answering inbound calls, and monitoring text responses to customers to follow up on services provided, review benefits included, and invite them to take a consultation call with a member of the Haven Assistant sales team.

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
• Communicate features, benefits, and value propositions clearly and persuasively.
• Complete sales activities (calls, texts, emails) to convert Spanish-speaking clients into scheduled meetings on your calendar
• Maintain accurate and up-to-date records in the company software tools.
• Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.
• Assist with translating customer-facing materials into conversational Spanish to ensure authenticity.

• A positive, energetic mindset with a passion for people
• Excellent phone and in-person communication skills
• Motivation, perseverance, and a desire to grow a career
• Organizational skills to keep on top of details and client records
• Problem-solving skills to overcome objections
• Ability to work evenings

The requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Certain physical conditions may preclude an individual from performing these required job duties. Reasonable accommodations may be made to enable individuals with…