Support Staff; Public Benefits Specialist, Entry) Not Required English​/Spanish

*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
** Are you fluent in English and Spanish?  Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.
**** Opportunity awaits!
** Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!
** Summary of Duties
** As a
** Public Benefits Specialist Entry**, you will:
* Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
* Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
* Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
* Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
* Connects individuals and families with community resources and support services.
** Minimum Qualifications
*** Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* ** An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service**;*
* ** OR
* ** An equivalent combination of education, training, and experience relative to the class concept.

We are looking for candidates with:
* Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry**.
*** Experience scheduling appointments for individuals and vulnerable populations in high-volume environments using person-centered, trauma-informed practices**.
*** Ability to anticipate when team members need support and proactively steps in to ensure goals are met without sacrificing quality.
* Quickly assesses urgency, prioritizes accurately, and ensures immediate needs are addressed while maintaining overall workflow.
* Experience gathering and assessing information from customers to identify needs and determine appropriate services or resources.
* Experience providing front desk customer service and communicating complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in writing.

Preference will be given to candidates that are bilingual in Spanish and English.  
** Attention all candidates!
** Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to…