Customer Service Representative

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.

Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs.

The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Provides customer service and sales support to the supplier base and internal company end-users.

Customer Service Representative
$23-$27 per hour
1st Shift

Are you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed? We're looking for a dedicated Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service.

This is a great opportunity for someone with strong communication skills, outstanding attention to detail, and advanced proficiency in Microsoft Outlook who enjoys supporting both customers and internal teams.

What You’ll Do

As a key member of the team, you’ll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment.

Responsibilities:

• Provide exceptional customer service regarding material availability and order status via phone and email
• Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations
• Support internal sales initiatives and track progress toward customer service and order-related goals
• Create, update, and maintain reports related to customer issues, order activity, and sales performance
• Complete order entry and prepare customer quotes as assigned
• Assist with receptionist responsibilities, including answering and directing incoming calls
• Demonstrate a willingness to step in and support the team wherever needed
• Deliver professional, accurate, and timely written communication to customers and internal stakeholders

What We're Looking For

Required Qualifications:

• High School Diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including Microsoft Office proficiency with advanced Outlook skills
• Excellent written and verbal communication abilities
• Exceptional attention to detail and organizational skills
• Proven problem-solving abilities and commitment to customer…