Customer Service Specialist

Do you have a passion for snowboarding, skiing, and split boarding? Are you interested in an opportunity to work with one of the worlds largest backcountry brands? Weston is looking to expand our team for the 26/27 season with a couple of part-time customer service slayers.

We are looking for motivated individuals to support us seasonally from September
- March, with potential for recurring seasonal employment. The ideal candidate will be patient, love solving problems for customers, have worked in a ski/snowboard retail or customer service position, have technical knowledge of backcountry gear (and loves talking about it), and be able to learn quickly and work independently. You will join us on our front line of customer interaction via timely responses to phone calls, emails, and live chat inquiries.

Additionally, you may also work with our events team, as well as warranty department.

Hours Monday-Friday between 10:00 AM - 6:00 PM MST. Can be performed anytime during these hours with a 1-hour per day minimum. Our mantra is: get your work done when it needs to be done and done well.

Location Remote.

Duration September
- March.

Commitment 10-20 hours per week, depending on staffing needs. Hours will fluctuate during the season.

Wage $20 per hour.

Experience / Education None required. Ski/snowboard industry experience strongly preferred. High school diploma or GED preferred.

You'll get a Weston board to keep. Ride it, beat it up, and tell us what you learn - that feedback loop is part of the job.

Working here opens the door to pro pricing across a long list of other brands in the outdoor industry. Your whole kit gets cheaper.

Powder days are a real thing here. When it dumps, we ride and make the work up. Same mantra as always - get it done, and done well.

• Relationship Building
  Cultivate genuine connections with our community by providing high-touch, personalized support that makes every customer feel like part of the Weston family.
• Proactive Advocacy
  Anticipate customer needs and resolve issues before they
• Backcountry Concierge
  Serve as a trusted advisor, using your deep technical knowledge to guide customers toward the perfect gear for their specific backcountry goals.
• Customer Voice
  Act as the primary advocate for our users, translating their feedback into actionable insights for our product and leadership teams to constantly improve the experience.
• Empathetic Resolution
  Approach warranty and technical inquiries with empathy, focusing on getting customers back into the mountains as quickly and smoothly as possible.
• Memorable Communication
  Deliver clear, warm, and professional communication that leaves a lasting positive impression across all channels.

• Empathy & Emotional Intelligence
  A natural ability to step into our customers' boots, understanding their frustrations and celebrating their adventures.
• Active Listening
  A commitment to truly hearing what customers need, allowing you to provide solutions that are both technical and personal.
• Backcountry Passionate
  An intimate understanding of technical gear combined with the excitement to share that knowledge with beginners and pros alike.
  • Knowledge or experience with Weston boards/skis is a plus
  • 1-2 years ski/snowboard industry or shop experience is a plus
• Community Driven
  Alignment with Weston's core values of Community, Safety, and Sustainability, and a desire to foster those values in every interaction.
• Solution Seekers
  1-2 years of service-oriented experience with a proven track record of resolving complex situations with a positive attitude.
• Safety Mindset
  Minimum AIARE Level 1 preferred to help guide our community toward safe and responsible backcountry travel.

Weston Backcountry
· 1492 Ammons St., Lakewood, CO 80214 ·

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