Client Resource Coordinator

## Client Resource Coordinator Apply:
Hawthorne-New York-United States of America:
Full time:
Posted Today:
WD
** Company Overview:
** Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through Open Blue, our comprehensive suite of connected solutions.

Johnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.  
** Here's what we have to offer
*** Competitive pay
* Paid vacation, holidays, and sick time
* Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
* Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
* Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy
* Scheduling and management support
* JCI Employee discount programs (The Loop by Perk Spot)  
** What you will do
** Under direct supervision of the Area Resource Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.  Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

** How you will do it
*** This position is on site preferred.
* Receives customer requests for unscheduled or scheduled service.
* Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
* Communicates the action plan and services to be provided directly to the customer.
* Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
* Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
* Debrief activities daily.
* Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
* Follows up on activities to ensure completion in an established timeframe.
* Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
* Scheduled Service Visits – on time.
* Parts ordering/PO creation support.
* Start-up support.
* Customer PO confirmation.
* WIP Management.
* Reconcile exceptions (SIR and AP).
* Attend daily team huddles
* Attend weekly planning/scheduling meetings.
* Assist with monitoring of time and expense reporting submission.
* Review and correct unassociated time for timesheets for technicians.
* Other duties and administrative activities as assigned.  
** What we look for
**** Required
* ** High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
* Must demonstrate the ability to perform work independently and…