Automotive Customer Service Representative

Job Description

At the Randy Wise Automotive Team, we believe that buying or servicing a car should feel like catching up with an old friend. We have been a fixture in the Flint community for years, and we pride ourselves on being more than just a dealership—we are a group of neighbors helping neighbors find the right transportation for their lives. We are looking for an Automotive Customer Service Representative who has a natural knack for making people feel comfortable, heard, and valued.

This role is the heartbeat of our showroom; you will be the first face our guests see and the first voice they hear. You don't need to be a car expert to join us, as we prioritize a helpful attitude and a desire to serve above technical knowledge. If you are someone who enjoys sparking up a conversation, thrives on helping others, and wants to be part of a team that truly cares about the people in our city, we invite you to join us.

We offer a supportive environment where your personality is your greatest asset, and we are excited to help you grow your career while making a positive impact on every person who visits our dealership.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan

Welcome every guest who walks through our doors with a warm, genuine greeting.

Listen closely to what customers need and guide them to the right person or department to get those questions answered.

Maintain a tidy and inviting showroom floor that reflects the quality of the vehicles we represent.

Manage incoming phone inquiries with patience and a helpful spirit, ensuring no caller feels like just another number.

Coordinate with the sales and service departments to ensure a smooth transition for customers moving between different stages of their visit.

Assist in organizing promotional events or community gatherings hosted at our Flint location.

Valid driver's license with a clean driving record.

Strong comfort level with face-to-face interaction and phone communication.

Basic computer literacy for logging customer interactions.

Availability to work a flexible schedule, including some Saturdays.

Previous experience in retail or hospitality is helpful but not mandatory.

Genuine interest in learning about vehicle features and technology.