Dental Office Specialist - Congress - Adult Dental

Congress-Pediatrics & Dental Center, 837 W. Congress St., Tucson, Arizona, United States of America

Posted Saturday, August 22, 2026 at 9:00 AM

Salary: $15.75 - $21.78 per hour, depending on qualifications

Schedule:

Monday through Friday

The Dental Office Specialist serves clientele by greeting incoming patients and visitors in person and by telephone. Supports dental office operations by performing appointment scheduling, insurance eligibility, data entry, billing and collections and report preparation in an atmosphere of quality customer service.

The primary goal of the El Rio Health Dental Office Specialist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Demonstrates the importance of our patients by preparing the front desk/reception area to receive patients.
• Maintains a clutter-free professional workstation, turns on all equipment needed for job performance, secures petty cash and prepares sign-in sheets.
• Exhibits value and respect for our patients by limiting personal conversations to locations away from patients and assigned workstations.
• Answers telephone in a courteous and professional manner. Records accurate patient messages and/ or complaints and directs them appropriately.
• Maintains patient information confidentiality (including, but not limited to, speaking in a quiet tone of voice).
• Wears clean and appropriate attire based on the El Rio Health dress code at all times.
• Demonstrates and models El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors.
• Assists in the collection of information for quality improvement surveys.
• Provides a work environment safe and free from hazards; immediately address or inform management of safety issues or potential hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team.
• Completes all required EHR/EMR El Rio IT systems information fields with accurate and consistent patient registration and demographic collection.
• Checks patients in for providers in an efficient, courteous, and professional manner.
• Always keeps patients and visitors informed of wait times.
• Schedules and manages patient appointments, both in person and by telephone, while expressing and demonstrating a positive attitude at all times.
• Notifies back office staff when walk-ins present needing assessment.
• Demonstrates service excellence through AIDET principles;
• Maintains exceptional level of customer service; addresses and resolves complaints; serves as an example by providing excellent service to internal and external customers, employees and patients.
• Consistently acknowledges and greets patients/visitors, answers inquiries and explains center procedures to patients in a warm professional manner by maintaining eye contact, and a friendly, professional smile
• Builds positive, respectful working relations with team members and providers.
• Provides education to patients regarding El Rio Health’s various sliding fee programs and eligibility requirements;
• Embraces and promotes a professional working environment based on understanding and respect for diversity and multi-culturalism in all of its forms; demonstrate sensitivity, acknowledge varied beliefs, attitudes, behaviors, and customs, and encourage communication and appreciation of all forms of diversity.
• Shares information regarding El Rio Health services in the community.
• Represents El Rio Health in a professional manner at community events such as health fairs, immunization clinics and employee events.
• Complies with all…