Customer Success Specialist - Dental Industry

Remote (United States)

Employment Type: Full-time
Compensation: $90,000 – $100,000 per year, based on experience

This role is focused on driving customer growth, retention, and long-term success across a portfolio of dental practices. The Customer Success Specialist will serve as a strategic partner to clients, helping them maximize value, increase adoption of digital workflows, and expand usage across available solutions.

This position owns the full lifecycle of active accounts and plays a key role in improving performance, identifying expansion opportunities, and strengthening customer relationships. The role also contributes to building scalable processes and best practices as the customer base grows.

• Manage and own a portfolio of active customer accounts
• Drive increased utilization and ensure customers meet or exceed expected performance levels
• Identify opportunities to expand product usage and increase account value
• Lead expansion conversations directly with practice owners and decision-makers
• Support adoption of additional product categories and services
• Monitor usage trends and identify early indicators of risk or underperformance
• Execute retention strategies and address customer concerns proactively
• Build and document scalable customer success processes and workflows
• Define customer segmentation and outreach strategies
• Develop messaging and best practices for expansion and engagement

• 4+ years of experience in the dental industry (practice, lab, distributor, or dental technology environment)
• Experience in customer success, account management, or sales roles
• Strong understanding of restorative workflows and digital dentistry
• Ability to lead expansion and revenue-focused conversations with clients
• Data-driven mindset with the ability to interpret performance metrics
• Highly organized and self-directed
• Strong problem-solving and analytical skills
• Ability to build structure and processes in a growing environment
• Comfortable working in a fast-paced, evolving organization
• Remote-first work environment with flexible scheduling
• Unlimited paid time off
• Opportunities for career growth and advancement
• Collaborative and high-performance team environment
• Access to modern tools and systems
• Competitive compensation with performance incentives and equity opportunities

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