Bilingual Front Desk Receptionist

Starting Pay

:$22.81/hr,dependingonexperience
22.81/hr,dependingonexperience

In-officeatour

Saint

Paul,MNmainoffice

The Front Desk Receptionist plays a key role in creating a welcoming, professional, and supportive environment for visitors, clients, and staff. As one of the first points of contact for ILCM, this position manages the organization’s main reception area, greets and directs guests, answers and routes phone calls, responds to general inquiries, connects clients with appropriate ILCM services and resources, and provides high-quality administrative support to help ensure smooth daily operations.

The Front Desk Receptionistmaintainsorganizedsystems,assistswithschedulingandcommunications,handlesincoming and outgoing mail,and collaborates closely with program,legal,and administrative teamstosupportclientservices and office needs. This role requires strong communication skills, sound judgment, attention to detail, and a customer-service mindset, as well as the ability to handle every call and client interaction with professionalism, discretion, confidentiality, and care.

• Theopportunitytomakeanimpactinthecommunityby enhancingopportunitiesforimmigrants and refugees in Minnesota and North Dakota.
• Weprovidepaidleaveincludingthefollowing:
  • Paid Time Off (PTO):
    Employees earn 12.5 hours per month during the first 2 years of employment(4weeks), 15.625 hours per month inyears2-5 (5 weeks), and 18.75hours per month after 5 years (6 weeks). Employees can carry over up to 80 hours of unused leave from year to year.

  • Earned Sickand Safe Time (ESST):
    
    Incompliance with Minnesotalaw,ILCMprovides

    employeeswithpaidsickandsafeleaveunderthispolicy.
    
    Employeesreceiveeighty(80) hoursofsickandsafetime,prorateduponcommencementofemployment.
    
    Unusedsick andsafetimewillnotbecarriedoverfromonecalendaryeartothe nextandwillnotbe paid out at the end of each year.

  • Holiday Leave:
    Most major federal holidays are observed, including the days between Christmas Eveand New Year 'sDay.
    
    In addition,ILCMoffersonefloatingholidayandthe opportunity to exchange holidays that do not fall within an employee's religious or cultural background (i.e., alternative holidays).
  • Paid Family&Medical Leave:
    
    Providedincompliancewith Minnesotastatute.
    
    Seethe Employee Handbook and Benefits Guide for additional information.
• Medical,dental,andvisioninsurancewithemployercontributions.
• SIMPLEIRAretirementplanwithemployermatch.
• FSAandHSAoptionswithemployercontributions.
  
  HSAisavailableonlytoemployees enrolled in the HSA medical plan.
  • Pet Benefits&Pet Discount Programwithemployercontributions .
  • Remoteconnectivitystipendof $50permonth.
  • Paymentoforganizationalandmembershipdues.
  • Trainingandprofessionaldevelopmentbudgetof $500peryear.

• Youwillchampionsocialjusticeandcreatemeaningfulimpact.
  
  Yourworkdirectlysupport programs that change lives.
• You will work in a place that values diversity, equity, and belonging. We encourage new ideas,value multiple perspectives, and foster a supportive environment where each role matters.
• We offer competitive and transparent compensation. We aim to ensure that pay, benefits, and career progression reflect your contributions, impact, and market value.
• Youwillworkwithacommittedorganizationdedicatedtoservingandempoweringclients.
  
  ILCM’s values are grounded in respect for and partnership with our immigrant and refugee clients.

• Answer all incoming calls during scheduled office hours, respond to general caller inquiries, and route calls appropriately.
• Providereferralswheneverpossibleorredirectcallsasappropriate.
• MaintaincurrentknowledgeofILCMprograms,services,referralresources,andfrontdesk procedures to provide accurate information and appropriately direct clients and…