Planning, Senior

Join the Clean Energy Revolution

Become a Planning, Senior Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a critical part in ensuring accurate and timely meter service operations that directly impact customer satisfaction and regulatory compliance. You will manage end-to-end Meter Service Requests (MSR), oversee pre-set meter processes, and handle exception management to keep projects on track. The position offers the opportunity to collaborate cross-functionally with program analysts on evolving meter requirements and contribute to reporting that influences service-level performance and public authority standards.

If you enjoy problem-solving, working with data, and driving operational excellence in a dynamic environment, this role provides a chance to make a meaningful impact on both customer experience and organizational efficiency.

As a
Planning, Senior Support
, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

• Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.
• Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
• Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
• Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
• Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Preferred Qualifications

• Experience working in the electric utility industry.
• Experience with SAP, SharePoint, Adobe Acrobat and Work-It.
• Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint.
• Experience with Customer Service.

Additional Information

• This position’s work mode is
  hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work andreside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on…