Customer Service Representative; CSR) SyncGlobal Telecom, LLC​/Crossbeam

Website Sync Global Telecom, LLC./Crossbeam

Crossbeam provides a powerful fiber-optic network across West Georgia—making high-speed internet available to more people.

The Crossbeam Customer Service Representative (CSR) serves in a frontline, customer-facing role. As such, this CSR will perform a variety of proactive and reactive functions that support Sync Global’s residential business segment. These functional areas of responsibility include fielding prospective subscriber service inquiries and active subscriber service requests, performing assigned new subscriber onboarding tasks, and maintaining subscriber-related account data.

Additional responsibilities may include community outreach initiatives.

JOB DUTIES AND RESPONSIBILITIES

• Make outgoing calls to individuals registered at  with the intended goal of turning prospects into subscribers
• Make outgoing calls to individuals who submit orders through  for the purpose of confirming service selection and explaining service activation process
• Respond to general service- and account-related questions and requests via phone and email
• Enter and/or update subscriber account data into billing and operating system software (Webtop)
• Develop product and industry knowledge sufficient to assist subscribers with service selection and to answer subscribers’ service- and process-related questions of a semi-technical nature

QUALIFICATIONS

Candidate/incumbents must meet the minimum qualifications as detailed below or have a combination of education and/or experience deemed equivalent by management.

Education:

• High school diploma or equivalent
• Bachelor’s Degree from an accredited institution (preferred)

Experience:

• Working in a team environment
• Provide and maintain a valid driver’s license and vehicle insurance
• Provide and maintain a satisfactory Motor Vehicle Report
• Must be at least 22 years of age

ADDITIONAL

SKILLS AND ABILITIES

• Pleasant and friendly telephone voice
• Excellent written and oral communication skills
• Type 40wpm with 95+% accuracy
• Proficient with Microsoft Office suite
• Motivated and willing to learn
• Sitting and/or standing at a desk for most of the workday
• Use computer for much of the workday
• Paid training
• Referral program
• On-the-job training
• Health insurance
• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance
• Short term disability insurance
• Long term disability insurance

Sync Global Telecom is an equal opportunity employer
. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sync Global Telecom is a Drug-Free Workplace.