Customer Service Rep

MOVE YOUR CAREER FORWARD WITH RYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Service Representative 1 in Etna, OH for our Supply Chain Solutions division.

Pay Type:

Hourly Pay: $23.00

Schedule:

2nd shift 3:30pm-12:00pm

The Customer Service Representative I position works cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions.

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol.
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
• Workflow management: enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintenance of files.
• Parts management: contribute to cost containment through inventory planning and warranty.
• Additional Responsibilities:
• Ensures compliance with all company, local, state, federal and other regulatory agencies policies.
• Performs other duties as assigned.

Strong verbal and written communication skills. Ability to get both verbal and written communication across that has the desired effect. Goal oriented, drive for results, assertive, and deal well with ambiguity. Possesses a high degree of initiative. Must have high level of energy and be a self-motivated and self-directed person. Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.

Ability to focus on multiple projects and activities simultaneously. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Demonstrates customer service skills.

H.S. diploma/GED required. One (1) year or more in sales and/or customer service required. DOT Regulated. No.

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Pay Type:

Hourly Minimum Pay Range: 23.00 Maximum Pay Range: 23.00

• For all Full-time positions only:
  Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification;…